Radio Times Puzzles Terms and Conditions


These Terms and Conditions (Ts&Cs) do not affect your statutory rights. If you do not agree with any part of these Ts&Cs please do not apply for a Subscription.

  1. Definitions

1.1 In these Ts&Cs the following meanings shall apply:

Company: Immediate Media Company London Limited (owner of Radio Times) located at Vineyard House, 44 Brook Green, London W6 7BT, Company Number 06189487, VAT Number 870006651;

You (and Your): You the registered user of the Service;

Account: the facility extended under the Agreement allowing You to access and use the Service;

Agreement: the entire contract between Company and You for the provision of the Service incorporating these Ts&Cs, the Application Form, and the documents referred to in them (if any), to the exclusion of all other terms;

Application Form: the Service application form displayed and completed on-line;

Approved Use: Your private, non-commercial and personal use only;

Data: the information and other materials in whatever form from time to time available through, on or otherwise forming, the Website;

Fees: the relevant charge for Your chosen Subscription. All Fees are quoted inclusive of VAT;

Password: a unique password created and utilised by You to access Your Account;

‘Service’: means the facilities available on the Website for You to access and enjoy, which shall include (but not be limited to) such puzzles and other items selected by us;

Start Date: the commencement date of Your Subscription; 

Subscription: the relevant subscription offered and/or purchased via the Website;

Term: the duration of Your chosen Subscription;


  1. Applying for the Service

2.1 You must complete the Application Form to register for a Subscription. You confirm that all the details supplied by You when You apply are accurate and complete. You agree to notify us promptly of any changes. Company may refuse any application at its sole discretion. The Agreement shall not be formed and shall not be binding until You access the Service to commence Your Subscription.

2.2 The details You provide to Company will be stored electronically and used to provide the Service to You. Your details will be processed in accordance with Company’s Privacy Policy.

2.3 In order to operate Your Account You will need to use Your Password. You are responsible for the security and proper use of Your Password and Your Account, including all charges incurred through them. You must not divulge your Password to anyone else. You must notify Company immediately if You have any reason to believe that Your Password has become known to someone not authorised to use it. If Company reasonably believes that there is likely to be a breach of security or misuse of the Service or Your Account it may cancel Your access to the Service immediately and will notify You accordingly.

  1. Access to the Service

3.1 You may have access to the Service and Your Account in accordance with these Ts&Cs.

3.2 The Service is accessed via the Internet. You are responsible for the provision of and payment for the telecommunications services plus a suitable computer, browser, modem and any other items of hardware, software or communications equipment necessary to enable You to access the Service and receive the Data. Company will not issue refunds against these charges or accept responsibility for any delay or inability to access any part of the Service or the Data due to any faults of, or Your means of access to, the Internet.

3.3 Company cannot guarantee that the Service or access to it will never be faulty or that it will be available at all times but Company will endeavour to correct reported faults as soon as Company reasonably can. If a fault occurs You should report the fault to Company. Company may need to vary the technical specification, or temporarily suspend the whole or any part, of the Service from time to time but shall give You as much notice as is reasonably practicable in the circumstances.

  1. Profile and Nickname

4.1 You will be asked to pick a nickname as a part of Your profile. This nickname may be published online as part of the leader board. Company reserves the right to refuse to accept any nicknames which have been duplicated or are felt, at Company’s sole discretion, to be inappropriate or offensive. Unsuitable names shall be deleted. Nicknames that include website addresses shall also be deleted.

  1. Use of the Data

5.1 Your user name and Password are stored by Company in a database to facilitate Your use of the Service. They are confidential information. Only You may use Your user name and Password to access the Service and You must not authorise any other person to use them.

5.2 Nothing in the Agreement or Your relationship with Company or the facility of the Service permits You, either during or after the termination of the Agreement, to make use of the content comprising the Data in order to re-express it for commercial purposes or for non-commercial purposes involving distribution to multiple recipients by wire or wireless means and any such use by You of the Service as a direct or indirect step in that or similar process is unauthorised and expressly prohibited. You must not, nor attempt, nor authorise others, to: (i) re-sell; (ii) make available on a local or wide area network; (iii) link to or frame; (iv) make mass, automated or systematic extractions from; (v) include within an archival or searchable database; (vi) access remotely; (vii) distribute the Service or the Data (in whole or in part); (viii) use the Data for business or commercial purposes; or (ix) communicate by wire or wireless means the whole or any part of the Data in the form in which it is expressed in the Service.

  1. Charges

6.1 Save where You have been offered the facility of a free trial Subscription for a limited period of time, You must pay the Fees (described on the Website) due for the Service obtained via Your Account.

6.2 If You register for a free trial Subscription You will need to cancel it within the applicable time period or You will be charged for and granted a weekly Subscription. You have the right to cancel Your Subscription without charge within the applicable time period. To cancel please visit “My Account” or contact us.

6.3 All payments of Fees are processed independently of Company via the secure servers of a third party payment service. You agree to Your personal data being provided by Company to said third party payment service for processing by them for this purpose.

6.4 If You subscribe to a weekly, quarterly or annual Subscription You will be charged on a weekly, quarterly or annual basis, as applicable, on the anniversary of the Start Date until you cancel. To cancel please visit “My Account” or contact us. If You cancel You will not receive any pro-rated refund for the then current week, quarter or year, as applicable.

6.5 If You subscribe to a weekly, quarterly or annual Subscription the Agreement will be automatically renewed weekly, quarterly or annually, as applicable, and the Fee for the following applicable period will be automatically debited from Your credit/debit card unless You cancel the Agreement by the end date of the previous applicable period. To cancel, please visit “My Account” or contact us; if You cancel You will not receive any pro-rated refund for the then applicable week, quarter or year, as applicable. We will notify You in advance of automatically renewing Your Subscription only in the event of a Subscription Fee increase.

  1. Term and Termination

7.1 The Agreement shall commence on the Start Date and continue for the Term unless terminated earlier in accordance with the following provisions.

7.2 In addition to any other rights Company may have, Company can terminate the Agreement, Your Password and Your Account immediately without notice if You breach any provision of the Agreement (and in the event of a remediable breach, if You fail to remedy the applicable breach within five (5) days upon notice from Company), and at any time on or after the end of Your Subscription period.

7.3  Without limitation, Company may, in its absolute discretion, suspend your Account and/or terminate the Agreement, Your Password and Your Account immediately if there are reasonable grounds to suspect any manner of cheating or other inappropriate conduct by You and/or in respect of Your Account (designed to advance up the leader board or otherwise) with respect to the puzzles available via the Service.

7.4 If Company delays in acting upon a breach of the Agreement by You, that delay will not be regarded as a waiver of the breach. If Company does waive a breach of the Agreement by You, that waiver is limited to that particular breach.

7.5 On expiry or termination of the Agreement for whatever reason: (i) Company shall terminate Your access to the Service; and (ii) You shall have no further right to access or use the Data or the Service.

  1. Liability

8.1 Company shall not be liable under any circumstances for any unforeseeable loss, damage, or expense suffered or incurred by You as a result of the Service or for any loss or damage resulting from breach by You of the Agreement. Company will not be liable for any losses that are not directly associated with the circumstances that lead to a claim.

  1. General

9.1 If You have any queries or complaints about the Service please contact us via email at or post Radio Times, PO Box 12635, Colchester CO7 5AN

9.2 Company may modify the Agreement at any time. If it wishes to do so it will notify You of the proposed changes by publishing them on the Website and/or via email. It is Your responsibility to check the Agreement regularly. Continued use by You of the Service following any modifications shall amount to acceptance by You of the modifications.

9.3 You are not allowed to transfer or attempt to transfer Your rights or obligations under the Agreement in whole or in part.

9.4 Company will not be liable if Company cannot perform its obligation under the Agreement because of circumstances beyond its reasonable control such as technical failure, severe weather, fire or explosion, epidemic, civil disorder, war, or military operations, terrorist act or threat thereof, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind.

9.5 Notices given under the Agreement may be given by Company to You online through the Service and/or via email to the email address currently stated in Your Account details and by You to Company by post to Radio Times, PO Box 12635, Colchester CO7 5AN or by email to

9.6 The parties do not intend that any term of the Agreement shall be enforceable solely by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to the Agreement.

9.7 The Agreement is governed by, and construed in accordance with, English law.